Welcome to Swift Travel Logistics. These Terms and Conditions govern your use of our services and outline the rights, responsibilities, and obligations between our company and our clients. By engaging our services, you agree to comply with and be bound by the terms stated below.
1. Definitions
- “Company” refers to Swift Travel Logistics.
- “Client” refers to any individual or business using our services.
- “Services” include all logistics, transportation, freight forwarding, warehousing, and related offerings provided by the Company.
- “Shipment” refers to goods or cargo handled by the Company on behalf of the Client.
2. Scope of Services
Swift Travel Logistics provides transportation and logistics services including air freight, sea freight, road transport, warehousing, and customs clearance. All services are subject to availability and may be modified or discontinued at our discretion without prior notice.
3. Booking and Acceptance
All shipment bookings must be confirmed in writing or through approved communication channels. The Company reserves the right to accept or reject any shipment at its sole discretion, especially if the goods are deemed unsafe, illegal, or improperly packaged.
4. Client Responsibilities
The Client agrees to:
- Provide accurate and complete information regarding the shipment, including contents, value, weight, and dimensions.
- Ensure that all goods are properly packaged and labeled for transportation.
- Comply with all applicable local and international laws and regulations.
- Provide all required documentation for customs clearance and shipping.
Swift Travel Logistics shall not be held responsible for delays or losses resulting from inaccurate or incomplete information provided by the Client.
5. Prohibited and Restricted Goods
The Company does not accept shipments containing illegal, hazardous, or prohibited items, including but not limited to explosives, flammable materials, narcotics, and counterfeit goods. Certain restricted items may require special handling and prior approval.
If prohibited goods are discovered, the Company reserves the right to refuse, return, or dispose of such items at the Client’s expense.
6. Freight Charges and Payment Terms
All services are subject to applicable charges, including transportation fees, customs duties, taxes, storage fees, and additional surcharges where applicable.
- Payment terms will be agreed upon prior to shipment.
- The Company reserves the right to withhold delivery of goods until full payment is received.
- Any additional costs incurred due to delays, storage, or re-routing will be charged to the Client.
7. Transit Times and Delivery
Estimated transit and delivery times are provided for guidance only and are not guaranteed. Swift Travel Logistics will make every reasonable effort to meet agreed timelines but shall not be liable for delays caused by factors beyond our control, including:
- Weather conditions
- Customs delays
- Port congestion
- Strikes or labor disputes
- Government regulations or unforeseen circumstances
8. Liability and Limitation of Liability
Swift Travel Logistics will take all reasonable care in handling shipments. However:
- The Company shall not be liable for indirect, incidental, or consequential damages, including loss of profit or business.
- Liability for loss or damage to goods is limited to the declared value of the shipment or as defined by applicable international transport conventions.
- The Company is not responsible for damage caused by inadequate packaging or inherent defects in the goods.
9. Insurance
Insurance coverage is not included unless explicitly requested and agreed upon in writing. Clients are encouraged to obtain appropriate insurance for their shipments. Swift Travel Logistics can assist in arranging insurance upon request.
10. Customs Clearance
The Company may act as an agent for customs clearance on behalf of the Client. However:
- The Client remains responsible for ensuring compliance with all customs regulations.
- Any duties, taxes, fines, or penalties imposed by authorities are the responsibility of the Client.
- Delays caused by customs inspections or documentation issues are beyond the Company’s control.
11. Storage and Warehousing
If goods are not collected or delivered as scheduled, storage fees may apply. The Company reserves the right to store goods at the Client’s risk and expense. In cases of prolonged storage without payment, the Company may take appropriate action, including disposal or sale of goods, in accordance with applicable laws.
12. Claims and Complaints
Any claims for loss, damage, or delay must be submitted in writing within a specified period (typically 7–14 days) from the date of delivery or expected delivery. Claims must include supporting documentation such as invoices, photos, and shipment details.
Failure to submit claims within the specified timeframe may result in denial of the claim.
13. Force Majeure
Swift Travel Logistics shall not be held liable for failure or delay in performing its obligations due to events beyond its reasonable control, including natural disasters, war, terrorism, pandemics, or government actions.
14. Termination of Services
The Company reserves the right to terminate or suspend services at any time if the Client breaches these Terms and Conditions. Any outstanding payments must be settled immediately upon termination.
15. Confidentiality
Both parties agree to maintain the confidentiality of any sensitive or proprietary information exchanged during the course of business. This obligation shall continue even after the termination of services.
16. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the applicable laws and regulations of the jurisdiction in which Swift Travel Logistics operates.
17. Amendments
Swift Travel Logistics reserves the right to update or modify these Terms and Conditions at any time without prior notice. Clients are encouraged to review the terms periodically.
18. Acceptance of Terms
By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions in full.
Conclusion
At Swift Travel Logistics, we are committed to providing transparent, reliable, and professional services. These Terms and Conditions are designed to ensure a clear understanding between us and our clients, fostering trust and smooth business operations. If you have any questions or require clarification, our support team is always available to assist you.
